Robertson Technology Group

Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

_A service disruption has been identified that potentially affects you or your end users; details can be found below._ **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 7703 - Burlington Police Department, MA FCC ID 3167 - Framingham Police Department, MA FCC ID 7788 - Milford Police Department, MA **_Impact of the issue:_** Incident Team continues to investigate. Calls destined for Burlington Police Department, MA; Framingham Police Department, MA are being answered by Milford Police Department, MA. Incident Command will continue to request hourly updates from the circuit provider(s). _We’ll continue providing updates regularly and as soon as they become available._

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.